Director of Sales and Marketing for Bentley Truck Services, Joe Campbell, Offers Insight Into the New Isuzu Facility Called the Center of Excellence:

On Wednesday July 27, 2016, Isuzu Commercial Truck of America opened their new complex in Pittston, PA. I was able to tour the facility along with other Isuzu dealers from the Northeast region. This complex is comprised of a parts distribution center, a training center, and a technical assistance facility. The complex is being called the Center of Excellence. It is designed to put three major functions supporting dealerships and customers in the Northeast region under one roof. The area was selected by Isuzu because the Northeast Region is home to one of the highest concentrations of US Isuzu dealerships, Isuzu commercial trucks in operation, and the company’s annual parts sales.
The parts center is 100,000 Square feet. Additionally, Isuzu is currently stocking $8 million of parts inventory here. From what I witnessed, there is room for expanding this inventory as the truck population in this region continues to grow. All the equipment is state of the art, the layout was highly influenced for improving efficiency and aligning functionality to the facility. Parts order fulfillment is a highly labor intensive operation but the technology and layout are making it a very efficient operation. I was also impressed with the energy saving lighting used and the motion sensing lights throughout the warehouse.

The training and technical assistance area comprises another 30,000 Sq. ft of in the complex. The training center is offering classes for technicians, parts personnel, sales representatives and customer satisfaction personnel. It is obvious as you walk the service training area the commitment to hands on training for service personnel is here, and the attention to detail was a goal in designing this operation.
The area has room to house 12 full size […]